Shipping Policy

At Sonto Studio, each piece is made to order with care. Because your item is created especially for your order, please allow time for production before it is shipped.

Processing & Delivery

Once your order has been placed, it will first go through our production process before being shipped.

Delivery times vary depending on your location, the product ordered and the shipping method available.

Please keep in mind that production time and shipping time are separate. Your total delivery time includes both.

Shipping Locations

We ship to most countries worldwide.

Orders may be produced and shipped from different locations depending on your delivery address and product availability.

Some countries or regions may be unavailable for delivery due to shipping or legal restrictions.

Shipping Costs

Shipping costs are calculated based on your order and destination and will be displayed at checkout before you complete your purchase.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation with tracking information where available.

Please allow some time for tracking information to update after your order has been dispatched.

Customs & Import Fees

International orders may be subject to customs duties, taxes or import fees depending on the destination country.

Where applicable, these charges are the responsibility of the customer unless they have already been included at checkout.

Incorrect Addresses

Please make sure your shipping address is complete and correct before placing your order.

If you notice an error, contact us as soon as possible. Once an order has been shipped, we may not be able to change or redirect it.

Additional shipping charges may apply if an order needs to be shipped again because an incorrect or incomplete address was provided.

Delayed or Lost Orders

Delivery times are estimates and occasional delays can happen due to postal services, customs, weather or other circumstances outside our control.

If your order has not arrived within the expected delivery period, please check your tracking information. If you still need help, contact us with your order number and we will do our best to assist you.

Damaged Orders

If your order arrives damaged or there is a problem with your item, please contact us as soon as possible with your order number and clear photos of the issue.

We will review the problem and work to find an appropriate solution.

Questions?

If you have any questions about shipping or your order, please contact us through the contact details provided on our website.

Thank you for supporting Sonto Studio.